FAQs
Frequently Asked Questions (FAQs)
Welcome to our Help Center. Here are some common questions our customers ask.
1. What products do you offer?
We offer a curated selection of traditional, ethnic, and modern clothing pieces that combine cultural elegance with contemporary design. Our collection includes outfits for festivals, weddings, casual wear, and more.
2. How can I place an order?
Simply browse our collection, select your preferred size and color, and click "Add to Cart." Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
3. What payment methods do you accept?
We accept the following payment methods:
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Credit/Debit Cards (Visa, MasterCard, etc.)
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UPI (Google Pay, PhonePe, etc.)
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Net Banking
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Cash on Delivery (available in selected areas)
4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on select products and pin codes. You’ll see the COD option at checkout if it’s available for your area.
5. How long will it take to receive my order?
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Domestic Orders: Usually delivered within 3–7 business days.
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International Orders: May take 7–14 business days, depending on the destination.
You’ll receive a tracking number via email once your order is shipped.
6. Do you ship internationally?
Yes, we do offer international shipping. Shipping charges and delivery times will vary based on your location.
7. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email or SMS with a tracking number and link to monitor your shipment in real time.
8. What is your return/exchange policy?
We accept returns/exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging.
To request a return or exchange, contact us at [your email/contact].
Note: Some items like sale pieces or customized orders may not be eligible for return.
9. Do you offer size customization?
We currently offer standard sizes only. However, we are working on adding customization options soon. Stay tuned!